kM
khuliso M

1 reviews | Active since Jun 2019

18 Feb 2025, 12:22

Not being allowed to cancel

These guys never want you to cancel their product, even after you have requested for a cancelation abd collection since network is bad coverage is low. After trying all the troubleshooting steps with no luck. In January I asked for a cancelation today I receive a payment reminder email, sms and WhatsApp message.

0
Replies (4)
Rain
Rain's reply18 Feb 2025, 12:43
Official
Hi khuliso M,

Thank you for bringing this to our attention,

We are reviewing your query and will be in touch soon.

Regards,
rain.
kM
khuliso M's update18 Feb 2025, 13:46
Reviewer Update
Good day

Please confirm if cancelation has been done and no charges are carried over

Kind regards
kM
khuliso M's update18 Feb 2025, 15:40
Reviewer Update
Good day

Please go back to the chats I had when requesting for cancelation in Jan and payment for January was made already on the 1st of January 2025 which was my last payment. Please send me the invoices for the past 6 months

Kind regards
kM
khuliso M's update18 Feb 2025, 17:03
Reviewer Update
When will you collect the device