NOT A HAPPY CUSTOMER: I app**** for Rain router the 101 5G smart router on the 12th February 2025,specifically for the surveillance cameras

NOT A HAPPY CUSTOMER: I app**** for Rain router the 101 5G smart router on the 12th February 2025,specifically for the surveillance cameras. Collected at Rain Queenswood on the 17th February 2025. I had network issues immediately on the 17th,after plugged in. I called their Rain Support line,no help was recieved. I canceled the subscription,for collection on the 24th February 2025. They only collected the router on the 19 May 2025,after an exhausting follow up with them. My account is from R958.87 to R3008.87 even though my subscription was canceled and router not in use. RAIN IS A ****. please assist. Regards.