NOT A HAPPY CUSTOMER!!!

My debit order did not go through so I received an sms with a payment link specifying it is a DIRECT PAYMENT which I did on the 06/05/2025. They asked for a screenshot of the payment and then they can activate my wifi again. As of today 13/05/2025 I spend nearly R300 on airtime trying to sort out the problem and every day they escalate it to a supervisor that will attend to my issue urgently since the 07/05/2025. I'm still waiting for feedback!!!!! So I paid for full service and am not even going to use it the full month!!!!! ****MERS!!!!!!!!!!!!!!!!!! *****S!!!!!!!!!!!!!!!!!!!!!!!!!