TS
T S
1 reviews | Active since May 2013
10 Sept 2020, 15:37
#norain!
Hopeless hopeless service! Please don't make the same mistake. There service is as slow as they internet. Dial up has a faster upload speed!! Can't get more than 2mbps despite being in 5G area. Rain promised to swop out the router on 6 August. No one ever bothered. my cancellation is buffering now. #whatadrought
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Replies (2)0
Replies (2)
Rain's replyOfficial
12 Sept 2020, 12:33Hi Tim
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply12 Sept 2020, 12:33
Official
Hi Tim
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
TS
T S's updateReviewer Update
17 Sept 2020, 18:44WHAT IS GOING ON WITH YOU RAIN!!! Do I need to drop the router off at your offices myself? It would have been faster to walk with it to you than your responses have been. You service is utterly pathetic! You have taken 2 MONTHS!! On this query with no resolution in sight. Are you trying to compete with government departments on efficiency scores for resolutions? Second cancellation request logged under ***. You are obliterating any chance of returning to you as an ISP. I just want this to end now. Please collect your router, refund me for what you’ve charged.
TS
T S's update17 Sept 2020, 18:44
Reviewer Update
WHAT IS GOING ON WITH YOU RAIN!!! Do I need to drop the router off at your offices myself? It would have been faster to walk with it to you than your responses have been. You service is utterly pathetic! You have taken 2 MONTHS!! On this query with no resolution in sight. Are you trying to compete with government departments on efficiency scores for resolutions? Second cancellation request logged under ***. You are obliterating any chance of returning to you as an ISP. I just want this to end now. Please collect your router, refund me for what you’ve charged.