Nonsense service, Will never recommend it to anyone

Hello

I have upgraded once again from 4G to Rain one five 5G and the same bad experience it's repeating itself.

I called rain and make a upfront payment in June before end of the month and was transferred to another department where cancellation and subscription of 4G was done and scheduled for end of June

I even received an email confirming that however after I received Rai one 5G the 4G was not yet suspended and it was said it will automatically deactivated for 5G to kickstart however that did not happen.

I send email back to rain explaining that I can't access 5G even though it's activated and that 4G is not yet deactivated that was in the beginning of August. End of August I was incorrectly billed for both 4G & 5G I had to call rain office several times until the bill for 5G was removed because it was never used.

They further send an email to retantion to deactivate the 4G so that 5G can automatically activated. The issue of 4G not be deactivated was rain office problem because I received an email confirming that it was scheduled to be activated.

Retantion department has never called since I tried several times calling you the office am constantly told that I should wait for them and consultant are not sure when will they get back to me.

In the meantime 4G account is still active. If this matter is not resolve the same incorrect billing will reflect again end of August and will have to call again using my phone and airtime to the office, this is inconvenient and waste of money for me.

Can your office please respect clients and act responsible and professional.

It is the second time around I experience the same poor and unprofessional useless service from rain. Last year the same happened and I thought you've learned your lesson and now you are better, I was wrong.

This is tiring honestly.