Nonsense rain

There’s nothing I regret more than choosing rain as a service provider! It’s always one thing after another. On Sunday my son mistakenly dropped the router and it has since been off and won’t switch on. We drove all the way to the store to try and get the hardware replaced and we were told they couldn’t help us because my husband has to personally come in (we are talking about someone who is outside of the country), despite me having his personal ID and every confirmation of details, they wouldn’t help us. I then resorted to calling the call centre and they advised they would log a call and someone would call us back on Monday, this is still not done. Imagine the frustration caused by this whilst working from home and having kids who do online learning. I’ve heard enough of rain and this is not the first time we experience incompetency issues…