Nonexistent support from Rain

Ever since February 2020 we, myself and others, in Lephalale have been complaining about our bad coverage. You can't go 5 minutes without the signal/coverage/network dropping. 3 weeks ago a lady from Rain called me and after that my account is down. It doesn't even show my device when I access my account on their website. They say they will call back but they don't, come month end they still debit. I have logged numerous calls, complained on their FB even emails but I never get my problem resolved, ALTHOUGH they send me an email saying it was resolved according to them without even contacting me.