1 reviews | Active since Jun 2015
None caring service provider with " I don't care attitude"
On 6 December 2022 following some thunder storms and heavy rains my Router and other small devices stopped working, I can only assume it was due to power surge. I called Rain immediately as this meant I would not be able to do my work since I work from home. I spoke to some consultant who sounded confused. I then made a follow up call and spoke to a gentleman who said he was going to escalate the issue, nothing happened. I made another follow up call on the 7th and spoke to someone who sounded very eager to help and promised to look into the matter right away. Today is the 8th and I still yet to receive a call or some form of guidance on what I should do or what I need to do from my side. Mind you I am still unable to work properly due to this issue. All I need is some assistance for the services that I am paying for, is this too much to ask?
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
The address in question is 1707 Modder Bee Road, I just spoke to one of your consultants as a follow up. I was shocked when he advised that there is a connection issue in my area even though most of the people in my street are not experiencing such. Worse is that my issue is not about connectivity but the router which does not switch on, why is everyone failing to understand this? I have to constantly call with no feedback whatsoever! It's been 3 days now and I am losing production due to this inconvenience.
The address in question is 1707 Modder Bee Road, I just spoke to one of your consultants as a follow up. I was shocked when he advised that there is a connection issue in my area even though most of the people in my street are not experiencing such. Worse is that my issue is not about connectivity but the router which does not switch on, why is everyone failing to understand this? I have to constantly call with no feedback whatsoever! It's been 3 days now and I am losing production due to this inconvenience.