AV
Amanda V
1 reviews | Active since Jun 2020
24 Jul 2020, 10:31
non user friendly rica activation and NO human assistance on the phone
So i ordered my rain sim. To activate it with rica it allows you to upload photos or files. I have multiple files to upload for my proof of address. Already i had to enter my banking details before activating rica. Now it is pending i have asked for an email address so that i can email my affidavit to confirm proof of address/ send me a new link so i can re-register. There is also no human assistance on the phone. Why cant support service be link to some employees cellphones in order to assist. Now i am already paying for a service i am not being able to use as yet. When is someone going to sort this out or be able to assist.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
24 Jul 2020, 10:48Hi Amanda
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply24 Jul 2020, 10:48
Official
Hi Amanda
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
AV
Amanda V's updateReviewer Update
24 Jul 2020, 10:59Hi Yeoline,
Thank you for replying so fast.
Please either ask one of the agents to give me an email address to which i can send my affidavit for my proof of address for the rica registration process or if they can send me a new link or text so that i can try to re register.
It is quite frustrating because i have already paid for a service that i can not use and for which there is limited support. I understand the COVID 19 protocols but can the agents cellphone not be linked so that this can be sorted out. Also in light of the COVID-19 pandemic more people needs connection to work from home. By going through the comments from the public limited contact and support is an issue on your side and i understand it is not you but its definitely something to attend to.
Please can you ask a rain agent to assist me i would greatly appreciate it if it can be sorted our ASAP.
Please stay safe.
kind Regards,
Amanda Vermaak
***
Thank you for replying so fast.
Please either ask one of the agents to give me an email address to which i can send my affidavit for my proof of address for the rica registration process or if they can send me a new link or text so that i can try to re register.
It is quite frustrating because i have already paid for a service that i can not use and for which there is limited support. I understand the COVID 19 protocols but can the agents cellphone not be linked so that this can be sorted out. Also in light of the COVID-19 pandemic more people needs connection to work from home. By going through the comments from the public limited contact and support is an issue on your side and i understand it is not you but its definitely something to attend to.
Please can you ask a rain agent to assist me i would greatly appreciate it if it can be sorted our ASAP.
Please stay safe.
kind Regards,
Amanda Vermaak
***
AV
Amanda V's update24 Jul 2020, 10:59
Reviewer Update
Hi Yeoline,
Thank you for replying so fast.
Please either ask one of the agents to give me an email address to which i can send my affidavit for my proof of address for the rica registration process or if they can send me a new link or text so that i can try to re register.
It is quite frustrating because i have already paid for a service that i can not use and for which there is limited support. I understand the COVID 19 protocols but can the agents cellphone not be linked so that this can be sorted out. Also in light of the COVID-19 pandemic more people needs connection to work from home. By going through the comments from the public limited contact and support is an issue on your side and i understand it is not you but its definitely something to attend to.
Please can you ask a rain agent to assist me i would greatly appreciate it if it can be sorted our ASAP.
Please stay safe.
kind Regards,
Amanda Vermaak
***
Thank you for replying so fast.
Please either ask one of the agents to give me an email address to which i can send my affidavit for my proof of address for the rica registration process or if they can send me a new link or text so that i can try to re register.
It is quite frustrating because i have already paid for a service that i can not use and for which there is limited support. I understand the COVID 19 protocols but can the agents cellphone not be linked so that this can be sorted out. Also in light of the COVID-19 pandemic more people needs connection to work from home. By going through the comments from the public limited contact and support is an issue on your side and i understand it is not you but its definitely something to attend to.
Please can you ask a rain agent to assist me i would greatly appreciate it if it can be sorted our ASAP.
Please stay safe.
kind Regards,
Amanda Vermaak
***