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EM
Elle M

1 reviews | Active since Nov 2010

08 Apr 2025, 11:15

Non usage refund STILL not processed

Hi. I still haven’t received my refund. As per many references and hello Peter reviews, I was sent an email from Rain at the end of February saying that my refund has been processed but I only got refunded for a month when I was supposed to be refunded for 6 months

I did not use my router since aug 2024 to Jan 2025 because it simply stopped working and the debit order kept going even though it was not in use. My understanding is that I should have been refunded R4600 but I only received R795.

Please urgently sort this out

My number has changed, please contact me on ***

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Replies (4)
Rain
Rain's reply08 Apr 2025, 12:55
Official
Hi Elle,

Thank you for bringing this to our attention. we're sorry to hear this has been your experience.

We're looking into the refund query; we will be in touch to further assist.

Regards,
rain.
EM
Elle M's update25 Apr 2025, 21:51
Reviewer Update
I still haven’t heard back from you for 3 weeks. What is the status of my refund?
EM
Elle M's update05 May 2025, 18:54
Reviewer Update
Still no update, no proof of refund email. Can someone please call me? The refund processed on 26/02 was R700, which is one month, not 6 as requested. I can give proof. Really getting frustrated
EM
Elle M's update21 May 2025, 23:49
Reviewer Update
Hi

No call or proof of refund received

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