Non replacement of a faulty 101 router

After receiving my 101 router on the premise that 5G would be available which it turns out is not, I however would be fine with 4G as long as I got the promised 30Mbps which I only get at 2AM in the mornings.

This however was only part of the issue, said router would randomly drop internet connection or reboot itself, or just turn off until I turn it back on. After numerous attempts at logging calls via the web, as well as selecting help on the router itself which is great at generating emails professing that HELP is on the way which just never arrives.

On the 13th of September said router went off never to return again. It took 2 days of trying the various means to contact my service provider, Eventually I did make contact and explained the situation, I was promptly told that I need to pay R4000 to replace the router and someone will contact me regarding this process. As you can well imagine I was not happy with this. I have reported all the above to Rain via voice calls that I had to make at my cost, regardless of the help button or web requests, which they seldom if ever responded to.

As I am writing this I had been told that the router will be replaced (a week ago) and the courier will contact me (on more than one occasion) to swap said router. On enquiry I get told the same story and that my call has been escalated with the promise of a follow up communication. Well I have not had a single phone call nor email after promises of the situation being solved. I have numerous reference numbers and record of all the failed attempts.

And Still nothing has happened.

The frustration is excruciating....

WHAT NOW!!!!