IM
Itumeleng M
1 reviews | Active since May 2021
07 May 2024, 13:39
NON PAYMENT OF REFUND
I have over a month following up on my refund for non usage since December, In March I even returned the router, Month end of April they deducted again . How do you bill someone with no router. I have been calling and sending emails. Now they just hang up on my calls
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
07 May 2024, 14:14Hi Itumeleng M.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply07 May 2024, 14:14
Official
Hi Itumeleng M.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
IM
Itumeleng M's updateReviewer Update
13 May 2024, 16:20Good day,
Please note that I have communicated my cancellation in December already, and was told I can even pause in February, I have been billed non the less. why was there a deduction end Feb when I had informed you I am cancelling , another deduction end March and April when I had already handed over the router, what does you having the router back mean?It means I have cancelled and you have acknowledged it and required your device back. Why am I billed R540 , again for a router that was sent back
Please note that I have communicated my cancellation in December already, and was told I can even pause in February, I have been billed non the less. why was there a deduction end Feb when I had informed you I am cancelling , another deduction end March and April when I had already handed over the router, what does you having the router back mean?It means I have cancelled and you have acknowledged it and required your device back. Why am I billed R540 , again for a router that was sent back
IM
Itumeleng M's update13 May 2024, 16:20
Reviewer Update
Good day,
Please note that I have communicated my cancellation in December already, and was told I can even pause in February, I have been billed non the less. why was there a deduction end Feb when I had informed you I am cancelling , another deduction end March and April when I had already handed over the router, what does you having the router back mean?It means I have cancelled and you have acknowledged it and required your device back. Why am I billed R540 , again for a router that was sent back
Please note that I have communicated my cancellation in December already, and was told I can even pause in February, I have been billed non the less. why was there a deduction end Feb when I had informed you I am cancelling , another deduction end March and April when I had already handed over the router, what does you having the router back mean?It means I have cancelled and you have acknowledged it and required your device back. Why am I billed R540 , again for a router that was sent back
IM
Itumeleng M's updateReviewer Update
14 May 2024, 14:50Please note that on the 17th of April I was asked to submit my banking details which I did for a refund. I had asked for calculations of the amount accumulated since December. Then Monthend of April you deducted another R540, 00. I have so many reference numbers because I am always following up. I do not want to see a deduction from rain in my account.
IM
Itumeleng M's update14 May 2024, 14:50
Reviewer Update
Please note that on the 17th of April I was asked to submit my banking details which I did for a refund. I had asked for calculations of the amount accumulated since December. Then Monthend of April you deducted another R540, 00. I have so many reference numbers because I am always following up. I do not want to see a deduction from rain in my account.