AT
Andre T
1 reviews | Active since Feb 2021
13 Feb 2021, 10:38
Non-existent Support
Good day,
I have logged 2 queries on Rain's website and Rain have received both and committed to contact me within 24 hours.
We've received your request | *** We've received your request | ***
Your commitment to do so on the first query was done 46 hours ago!!!!!
I need an urgent answer on the query logged on Thursday 11/2 already.
I have heard from numerous sources that Rain's support is POOR, but now I experience it for myself that is is non-existent. When I app**** for the service I was harassed by about 4 people phoning me to seal the deal, however if you need support there are NONE!!!!
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
13 Feb 2021, 11:34Good Andre
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Rain's reply13 Feb 2021, 11:34
Official
Good Andre
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
AT
Andre T's updateReviewer Update
13 Feb 2021, 12:12Good day.
My query on Thursday 11/2/2021 was:
" Good day,
I have recently started using the basic unlimited home5G standard package.
I live in Pretoria North.
I plan a trip down to George and will be there for about two weeks. I would like to know if it is possible to take my router with and continue using rain while in George.
Your response will be appreciated.
RegardsAndré Terblanche "
After not getting any feedback, I opted to go the Hellopeter way this morning.
I got the above response from Mosa at 11:34
Low and behold, I received the following e-mail from Rain @ 11:46
Hi André,Your ticket #*** has been resolved.Thanks for your patience,rain
NOBODY has contacted me yet, I still do NOT have an answer to my question and according to Rain the issue have been resolved.
Do I miss something?????
So I assume this is how Rain Support is working:
You log a query...
Rain does nothing...
You follow up with them.
Rain still does nothing...
You go the Hellopeter way...
Rain still does nothing... but close the query as being resolved!!!!
????
André Terblanche
My query on Thursday 11/2/2021 was:
" Good day,
I have recently started using the basic unlimited home5G standard package.
I live in Pretoria North.
I plan a trip down to George and will be there for about two weeks. I would like to know if it is possible to take my router with and continue using rain while in George.
Your response will be appreciated.
RegardsAndré Terblanche "
After not getting any feedback, I opted to go the Hellopeter way this morning.
I got the above response from Mosa at 11:34
Low and behold, I received the following e-mail from Rain @ 11:46
Hi André,Your ticket #*** has been resolved.Thanks for your patience,rain
NOBODY has contacted me yet, I still do NOT have an answer to my question and according to Rain the issue have been resolved.
Do I miss something?????
So I assume this is how Rain Support is working:
You log a query...
Rain does nothing...
You follow up with them.
Rain still does nothing...
You go the Hellopeter way...
Rain still does nothing... but close the query as being resolved!!!!
????
André Terblanche
AT
Andre T's update13 Feb 2021, 12:12
Reviewer Update
Good day.
My query on Thursday 11/2/2021 was:
" Good day,
I have recently started using the basic unlimited home5G standard package.
I live in Pretoria North.
I plan a trip down to George and will be there for about two weeks. I would like to know if it is possible to take my router with and continue using rain while in George.
Your response will be appreciated.
RegardsAndré Terblanche "
After not getting any feedback, I opted to go the Hellopeter way this morning.
I got the above response from Mosa at 11:34
Low and behold, I received the following e-mail from Rain @ 11:46
Hi André,Your ticket #*** has been resolved.Thanks for your patience,rain
NOBODY has contacted me yet, I still do NOT have an answer to my question and according to Rain the issue have been resolved.
Do I miss something?????
So I assume this is how Rain Support is working:
You log a query...
Rain does nothing...
You follow up with them.
Rain still does nothing...
You go the Hellopeter way...
Rain still does nothing... but close the query as being resolved!!!!
????
André Terblanche
My query on Thursday 11/2/2021 was:
" Good day,
I have recently started using the basic unlimited home5G standard package.
I live in Pretoria North.
I plan a trip down to George and will be there for about two weeks. I would like to know if it is possible to take my router with and continue using rain while in George.
Your response will be appreciated.
RegardsAndré Terblanche "
After not getting any feedback, I opted to go the Hellopeter way this morning.
I got the above response from Mosa at 11:34
Low and behold, I received the following e-mail from Rain @ 11:46
Hi André,Your ticket #*** has been resolved.Thanks for your patience,rain
NOBODY has contacted me yet, I still do NOT have an answer to my question and according to Rain the issue have been resolved.
Do I miss something?????
So I assume this is how Rain Support is working:
You log a query...
Rain does nothing...
You follow up with them.
Rain still does nothing...
You go the Hellopeter way...
Rain still does nothing... but close the query as being resolved!!!!
????
André Terblanche