BN
Buhle N
1 reviews | Active since May 2025
28 Jun 2025, 20:08
Non-existent support
rain
help is on its way
Hey there,
Thank you for contacting rain. Your request has been received and one of our agents will get back to you soon.
Reference Number: ***1 Thanks, rain
I have been 4 months to get the 100 Mbps internet speeds that I am paying for. I starting to fill like rain is selling packages that they can really render to customers. When logging calls, all you will be told is that your incident is with the escalations team who never attend to issue
Helpful (0)
Replies (2)0
Replies (2)BN
Buhle N's updateReviewer Update
30 Jun 2025, 20:52Hi Rain,
My current internet speeds are 0.6 upload and 0.8 download. How do you even explain this, and yet I upgraded my packages twice with the idea of getting stable internet speeds.
Reference Number: ***9
What am I paying rain for exactly, this is not the 100 mbps package that I am paying for.
This has been going of for over months now, I believe that your escalation team is still looking at the issue. My question is, how will take them to have this resolved, do I continue paying for these great but unusable internet speed.
I am sharing this because according to your agents, your escalations team has no SLAs in place hence taking almost a year to resolve one issue is normal to them and your business.
My payment is due, tell me what do.
My current internet speeds are 0.6 upload and 0.8 download. How do you even explain this, and yet I upgraded my packages twice with the idea of getting stable internet speeds.
Reference Number: ***9
What am I paying rain for exactly, this is not the 100 mbps package that I am paying for.
This has been going of for over months now, I believe that your escalation team is still looking at the issue. My question is, how will take them to have this resolved, do I continue paying for these great but unusable internet speed.
I am sharing this because according to your agents, your escalations team has no SLAs in place hence taking almost a year to resolve one issue is normal to them and your business.
My payment is due, tell me what do.
BN
Buhle N's update30 Jun 2025, 20:52
Reviewer Update
Hi Rain,
My current internet speeds are 0.6 upload and 0.8 download. How do you even explain this, and yet I upgraded my packages twice with the idea of getting stable internet speeds.
Reference Number: ***9
What am I paying rain for exactly, this is not the 100 mbps package that I am paying for.
This has been going of for over months now, I believe that your escalation team is still looking at the issue. My question is, how will take them to have this resolved, do I continue paying for these great but unusable internet speed.
I am sharing this because according to your agents, your escalations team has no SLAs in place hence taking almost a year to resolve one issue is normal to them and your business.
My payment is due, tell me what do.
My current internet speeds are 0.6 upload and 0.8 download. How do you even explain this, and yet I upgraded my packages twice with the idea of getting stable internet speeds.
Reference Number: ***9
What am I paying rain for exactly, this is not the 100 mbps package that I am paying for.
This has been going of for over months now, I believe that your escalation team is still looking at the issue. My question is, how will take them to have this resolved, do I continue paying for these great but unusable internet speed.
I am sharing this because according to your agents, your escalations team has no SLAs in place hence taking almost a year to resolve one issue is normal to them and your business.
My payment is due, tell me what do.
BN
Buhle N's updateReviewer Update
01 Jul 2025, 11:30Hi Rain,
Do I go ahead and process the payment even the internet is unusable, below is your payment notification:
rain: Heads up, your recent card payment was unsuccessful. To stay connected to your rain service, sign in to rainGO.co.za/services to make payment as soon as possible. Alternatively, you can make a payment directly here: https://payat.io/rain/***. Thanks.
May I have your Supervision or escalations team contact me. Every time I call I am told that my ticket is with the escalations team.
Do I go ahead and process the payment even the internet is unusable, below is your payment notification:
rain: Heads up, your recent card payment was unsuccessful. To stay connected to your rain service, sign in to rainGO.co.za/services to make payment as soon as possible. Alternatively, you can make a payment directly here: https://payat.io/rain/***. Thanks.
May I have your Supervision or escalations team contact me. Every time I call I am told that my ticket is with the escalations team.
BN
Buhle N's update01 Jul 2025, 11:30
Reviewer Update
Hi Rain,
Do I go ahead and process the payment even the internet is unusable, below is your payment notification:
rain: Heads up, your recent card payment was unsuccessful. To stay connected to your rain service, sign in to rainGO.co.za/services to make payment as soon as possible. Alternatively, you can make a payment directly here: https://payat.io/rain/***. Thanks.
May I have your Supervision or escalations team contact me. Every time I call I am told that my ticket is with the escalations team.
Do I go ahead and process the payment even the internet is unusable, below is your payment notification:
rain: Heads up, your recent card payment was unsuccessful. To stay connected to your rain service, sign in to rainGO.co.za/services to make payment as soon as possible. Alternatively, you can make a payment directly here: https://payat.io/rain/***. Thanks.
May I have your Supervision or escalations team contact me. Every time I call I am told that my ticket is with the escalations team.