Non existent signal from Rain

I recently took up an offer from Rain on a 4G sim. To date I have had nothing but trouble and a non - existent signal.

I have on numerous occasions, sent emails to their Support email address.You have to wait hours before they respond, sometimes days. I also tried calling them, but this is a waste of time as their call centre staff have no idea how to assist you. They actually become quite rude when you keep on asking questions. They seem to want to get you off the line ASAP, as they cannot answer your questions.

I received a call last week from a gentleman in Support , who tried to assist. I use a Vodacom MiFi router as it mentioned that you can use any router with this sim. This is not true, as this gentleman confirmed. The best and ONLY router to use is a Huawei router at a cost of around R 1 500.00, which nobody can afford on the reduced salaries we are on due to Covid.

In the end I gave up and am looking for another supplier. I used Rain before on their 5 G router package and it was an absolute pleasure, so when I moved I went back to them. There is no 5G in my area and I was advised that the 4G will be fine. IT IS NOT.

As I write this, my connection keeps on cutting out. I work from home and if I get up super early, the signal is fine and I can get my work done. If I however work anytime after 12 or try and watch Netflix from 6pm, the signal is non - existent. It gets a little better just before midnight.

I find it really unfair that clients are not advised of the Huawei router upfront or are not offered this as part of the package as with the 5G. Not all areas have 5G.

I have now paid for a month upfront and the system is useless, expect if you get up at 4.30 am to work.

I am not a happy Rain customer.