1 reviews | Active since Jan 2017
Non existent sevice but they take your money
I logged a call to say my OUTDOOR ROUTER was hit by lightning on the 18 October they said 3 days. Ont Thursday they delivered an indoor router for don't know what reason. I phoned and complained and they said it will be sorted. Friday I phoned again and said they would call me before end of today nothing happened. On monday I called and asked and a lady said they don't do outdoor router but this is the biggest lie as I know someone who was in the same situation and his was installed 3 days after. I called again and still the query has not been escalated.I call Rain everday and ask for a manager no one helps. I complained on facebook they just ignored me but you quick enough to take money and please don't say you will credit me as I have asked before and you still took all my money. I am sick of this pathetic service and consultants which are rude!!!!
Hi Ann-marie
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Hi Ann-marie
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
I do hope so because it has been 2 weeks and I want a credit on my account for the time down and I strongly suggest Rain works on their communication skills.
I do hope so because it has been 2 weeks and I want a credit on my account for the time down and I strongly suggest Rain works on their communication skills.
A mail was sent to be out today and I made arrangements for someone to be there at the premises and Rain was a no show!
This is now 2 weeks since no connection!!
A mail was sent to be out today and I made arrangements for someone to be there at the premises and Rain was a no show!
This is now 2 weeks since no connection!!
I have logged 2 tickets and emailed to request the indoor router that was in incorrectly delivered to be picked up and aaked for a 13 day credit as that is the time I was off and no reply. I want feedback regarding this before end of today.
I have logged 2 tickets and emailed to request the indoor router that was in incorrectly delivered to be picked up and aaked for a 13 day credit as that is the time I was off and no reply. I want feedback regarding this before end of today.
And when will that be as it has been a week with no reply, but Rain is quick enough to collect their router. I want this sorted out now!
And when will that be as it has been a week with no reply, but Rain is quick enough to collect their router. I want this sorted out now!
Than you
Than you