Non-existent service

People of Rain, your service is so poor it is non-existent. Why must I pay you monthly for a 5G router that only gives me intermittent connection??? Why can't you just do the up-standing kind of thing and replace the router instead of lying to me in every call I have made to you??? Why must I have a standby route from another service provider so I can ensure I have connection??? This has been going on for nearly 3 months now. Replace the router, it is the right thing to do and stop telling me your technical department is remotely monitoring the router. Wayne promised me a sim swap and router replacement, I got the sim, send the router now!!! AND STOP SENDING EMAILS IN WHICH YOU TELL ME A AGENT WILL GET BACK TO YOU SOON. It is a farce, even the biggest ****s, the government seems like angels.