1 reviews | Active since Feb 2023
Non- Existent Service Delivery from Rain
I needed to get connected, as I am working from home. My neighbors suggested I get Rain. I phoned them and ten minutes later, got a call and an email requesting payment, which I did on their fast track portal.
Three days later, received my router and sim card. Connected the router, but it was not working, I called them. This is where my problem started. You get to a call centre, yes even an Indian lady, based in India (she confirmed this, I wanted to know how will she be able to assist me in Pretoria)
I have proof that I spoke to a number of people in the past month, without any results, the router is faulty. All the call centre consultants agree on one thing, within 3-5 working days, I will get a new router.
I am working from home, need internet connection, so I put the sim card in my phone, internet was working. Last week I spoke to a consultant, very helpful, he was going to escalate my query for urgent attention. I mentioned I put the sim card in phone, to enable me to work.
This weekend, 3 weeks later, I noticed my card is now blocked, another phone call and I hear, I am not allowed to use the sim card in my phone.
I have run out of options of who to contact to get my problem solved. My next payment is due at the end of this week, without having received any service in the first month.
Hellopeter.com please help to resolve this issue
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Yes, it took the company a whole month to do this, after I sent the review, I got a response within 3 minutes, so I should be happy now. I am, trust me, but now the issue of paying for a whole month for a service that was not delivered, is not my idea of fun.
So I gave them another call to sort out the billing issue, as I'm due for the second payment in a few days from now. Their response is I had the sim card, so as long as I used it, I am supposed to pay.
I used the sim card in my phone, which is not a requirement for this service. I am now waiting for a manager to call me, so we can sort out this issue as well.
It is really a sad world we are living in, if you have to resort to a public complaint in order to sort out an issue that a normal phone call could have solved
Yes, it took the company a whole month to do this, after I sent the review, I got a response within 3 minutes, so I should be happy now. I am, trust me, but now the issue of paying for a whole month for a service that was not delivered, is not my idea of fun.
So I gave them another call to sort out the billing issue, as I'm due for the second payment in a few days from now. Their response is I had the sim card, so as long as I used it, I am supposed to pay.
I used the sim card in my phone, which is not a requirement for this service. I am now waiting for a manager to call me, so we can sort out this issue as well.
It is really a sad world we are living in, if you have to resort to a public complaint in order to sort out an issue that a normal phone call could have solved
One month after I joined rain, I can now connect different devices to the internet and this is your reply?
I had to make so many phone calls to consultants that made promises without delivering on it. I was not advised by one of them that I can not use the sim card without the router. When this became known to the organisation, you blocked my sim card, so I had no access to internet for the whole weekend.
Being without internet means a loss of income for me
One month after I joined rain, I can now connect different devices to the internet and this is your reply?
I had to make so many phone calls to consultants that made promises without delivering on it. I was not advised by one of them that I can not use the sim card without the router. When this became known to the organisation, you blocked my sim card, so I had no access to internet for the whole weekend.
Being without internet means a loss of income for me