Non existent customer support to help with countless technical issues

Item: Rain
Rating: 1
Author: Luan E

I've been having constant technical issues since day 1. Currently my router only allows wired connections which is great for my laptop but no so great for the numerous mobile devices we have in the house. I've submitted 3 queries about this issue over the past few weeks and I still haven't even received a response confirming that they'll get back to me. Absolutely useless, do not use Rain if you actually want working Internet.

Helpful (0)

Replies (2)

Rain's replyOfficial

18 Aug 2020, 17:15

Hi Luan E

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline

Rain's reply18 Aug 2020, 17:15

Official

Luan E's updateReviewer Update

27 Aug 2020, 08:55

Weeks after submitting support tickets I still hadn't gotten a response from Rain, however, 15 minutes after posting here I get a call. I explained the problem and the consultant promised to contact me the next morning after following up with his network department. It's now 9 days later and I'm still waiting for that call.

That issue has since been resolved, sort of. But now I'm sitting with new connectivity problems and once again Rain's support cannot be reached.

I will be cancelling my service soon.

Luan E's update27 Aug 2020, 08:55

Reviewer Update