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abkm A

1 reviews | Active since Oct 2011

15 Jan 2025, 20:56

NON EXISTENT CUSTOMER SERVICE FROM RAIN

NON EXISTENT CUSTOMER SERVICE FROM RAIN This wifi provider sucks. Their customer service is none existent. I logged a call on Sunday 13/01/25 about my network connectivity and they said someone from their technical team would call me back. I never heard anything from them since. I phoned in on Monday 13/01/25 and was told the same thing. I phoned again on Tuesday and again was told the same thing. The only correspondence received was via email informing me of call reference numbers. I now have 6. Don't know what more to do to get service from this useless service provider. These people really suck. It is now Wednesday 15/01/25 and still no phone call from their technical support. Have sent numerous DM messages today, but no response. I still have severe network issues. They really really suck. I need the technical team who were supposed to contact me 3 days ago to respond urgently

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Replies (7)
Rain
Rain's reply15 Jan 2025, 21:17
Official
Hi Karen K,

Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the connection issue, and we'll be in contact soon.

Regards,
rain.
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abkm A's update15 Jan 2025, 21:27
Reviewer Update
Been waiting for the networks team to contact me since Sunday, how much longer. Cannot even watch TV as we make use of the DSTV streamer
Rain
Rain's reply15 Jan 2025, 21:46
Official
Hey Karen K,
Thank you for reaching out.

Please note that we have refreshed your internet connection kindly reboot your device for 5 minutes and test your connection, please let us know if you may face any issues and we will assist you asap.

Thank you so much,
rain.
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abkm A's update16 Jan 2025, 05:24
Reviewer Update
Good Morning. Have rebooted my device. Seems fine for now, but will monitor for the day and see if the network is still stable at the end of the day. Will give feedback .
Thank you
Don't know why customers have to revert to such drastic measures to get service from Rain
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abkm A's update16 Jan 2025, 07:13
Reviewer Update
Network was fine up until now. Just gone down again😔
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abkm A's update16 Jan 2025, 08:24
Reviewer Update
So now you stopped assisting me.!!!!!
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abkm A's update16 Jan 2025, 08:27
Reviewer Update
Fine now again. Will keep on monitoring through the day. Why hasn't any of your techical guys contacted me as promised. This is bad customer service.