KG
Karen G

1 reviews | Active since Sept 2016

15 Jan 2025, 18:23

NON EXISTENT CUSTOMER SERVICE FROM RAIN

This wifi provider sucks. Their customer service is none existent. I logged a call on Sunday 13/01/25 about my network connectivity and they said someone from their technical team would call me back. I never heard anything from them since. I phoned in on Monday 13/01/25 and was told the same thing. I phoned again on Tuesday and again was told the same thing. The only correspondence received was via email informing me of call reference numbers. I now have 6. Don't know what more to do to get service from this useless service provider. These people really suck. It is now Wednesday 15/01/25 and still no phone call from their technical support. Have sent numerous DM messages today, but no response. I still have severe network issues. They really really suck.

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Replies (1)
Rain
Rain's reply15 Jan 2025, 18:40
Official
Hi Karen B,

Thank you for bringing your network complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the connection issue, and we'll be in contact soon.

Regards,
rain.