Non existent customer service

Worst network services ever. They just take your money and fail to deliver. I have been without network for nearly a month and they say I must pay now before they can investigate. They are mad, on top of that one of their technicians Noit/Voit is a rude and condescending person that I had the unfortunate lick of being connected to, refused to listen to me and to top it off. This person dropped the freakin call while I was talking. He lacks professionalism shame on him. I’m disgusted that rain hires such people. Need to close my account asap and move to a network provider that respects my money and time. Not this useless company. Then he has the audacity to yap about my having a 4000 rand router. I’m trying to sort out my issue with network and your consultant is taking his life frustrations out on me mxm.