NV
Nicolene V

1 reviews | Active since Jul 2020

17 Jul 2020, 09:35

NON-EXISTENT CUSTOMER SERVICE!!!!

The MOST PATHETIC SERVICE I have EVER ENCOUNTERED!!!

I DON'T EVEN WANT TO GIVE THEM 1 STAR. They DESERVE NOTHING!!!

There is just NO WAY you can GET HOLD of these people!!!

There is SUPPOSED TO BE SUPPORT on your ACCOUNT - BUT NOTHING!!!!

I have a PROBLEM with my BILLING. I have SENT them 7 e-mails already - TO NO AVAIL!!!

I WANT TO PAY THESE PEOPLE - BUT THERE IS AN "ERROR" MESSAGE ALL THE TIME ON THEIR DASHBOARD!!!!

When you send a SUPPORT REQUEST - they TELL you that THEY WILL INVESTIGATE - BUT NOTHING HAPPENS!!!!

THERE IS NO ****** WAY THAT YOU CAN GET HOLD OF THESE PEOPLE!!!! THEY ARE INVISIBLE!!

It is TOTALLY PATHETIC the way they CARRY ON!!!! It is A WONDER that they HAVE ANY CLIENTS LEFT - BECAUSE THERE IS TOTALLY NO CUSTOMER SERVICE!!!

PATHETIC!!!!!!

0
Replies (4)
Rain
Rain's reply17 Jul 2020, 09:53
Official
Hi Nicolene

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create  your rain profile so that I may help you.

Stay safe.

Regards
Fattima

NV
Nicolene V's update17 Jul 2020, 10:15
Reviewer Update
My E-mail : ***

PLEASE - my service has been suspended!!

I've been trying to PAY MY ACCOUNT SINCE THE 2nd OF JULY - I only GET AN "ERROR" MESSAGE.

PLEASE HELP - URGENTLY!!! I conduct MY BUSINESS FROM HOME - I NEED MY WIFI!!!!
NV
Nicolene V's update17 Jul 2020, 11:52
Reviewer Update
Hallo - NOBODY has contacted me YET!!!!

I REALLY DON'T KNOW WHAT TO DO ANYMORE!!!!!

SEEMS TO ME I HAVE TO FIND A NEW SERVICE PROVIDER - SO, THANK YOU VERY MUCH FOR NOTHING!!!!!!!
NV
Nicolene V's update17 Jul 2020, 12:52
Reviewer Update
Hallooooooo - it's me AGAIN!!!!!

Are you people SERIOUSLY SOOOOO PATHETIC that you CAN'T RENDER ANY SUPPORT TO YOUR CLIENTS??????

YOU ARE GOING TO GO BANKRUPT IF YOU KEEP THIS UP!!!!

I AM STILL WAITING FOR ANY SUPPORT!!!!!

THIS IS TOTALLY PATHETIC - and as I read reviews, it seems to me THAT THERE IS NOT 1 SATISFIED CUSTOMER!!!!!

YOU SHOULD BE ASHAMED OF YOURSELF.

And - PLEASE - DON'T SEND ME AN APOLOGY LETTER DELIVERED BY A COMPUTER PLEASE.

IT IS THE SAME ****** EXCUSE FOR EVERY CLIENT.

AND DON'T TELL ME YOU'RE "SO SORRY" - IT'S JUST A LOT OF BULL****!!!!

I DARE YOU TO CALL ME!!!