OF
Odette F
1 reviews | Active since Apr 2022
30 Aug 2022, 08:05
Non-existent customer service
We have been using Rain for the past 4 years and always praised their services and referred friends and family to them. However these past 6 months have been a nightmare. Before one could change payment date easily and efficiently, but without any notice they don't allow you to do that anymore. They will attempt to try and deduct your payment up to 4 times a day over a period of 5 days consecutively at R8.50 for each attempt. As you can only send them your queries via text due to the phone number they give is non-existent, all you receive is "we will look into the matter and will get back to you shortly" which after 6 months I am still waiting for that "someone" to get back to me. I will never refer anyone to them as their service is non-existent and all they want is your money and not concerned about the customer at all. If I could I'd give them zero stars.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
30 Aug 2022, 08:28Hi Odette.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply30 Aug 2022, 08:28
Official
Hi Odette.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
OF
Odette F's updateReviewer Update
30 Aug 2022, 10:03Thank you for your reply. It would be appreciated if you could set payment date to the 1st of every month, commencing 01 September. Thank you.
OF
Odette F's update30 Aug 2022, 10:03
Reviewer Update
Thank you for your reply. It would be appreciated if you could set payment date to the 1st of every month, commencing 01 September. Thank you.
OF
Odette F's updateReviewer Update
30 Aug 2022, 12:00We're communicating at cross purposes. I understand July invoice is due,wwhich will be paid 01 September, yet you want payment for August to be paid on 01 September as well, which according to your "bill in arrears" should be paid end September. Kindly deduct R499 payment for July services on 01 September and should we be without connectivity during September because you expect payment for August on 01 September instead of our payment date on the 1st of each month, i.e 01 October, we will have to find other options.
OF
Odette F's update30 Aug 2022, 12:00
Reviewer Update
We're communicating at cross purposes. I understand July invoice is due,wwhich will be paid 01 September, yet you want payment for August to be paid on 01 September as well, which according to your "bill in arrears" should be paid end September. Kindly deduct R499 payment for July services on 01 September and should we be without connectivity during September because you expect payment for August on 01 September instead of our payment date on the 1st of each month, i.e 01 October, we will have to find other options.
OF
Odette F's updateReviewer Update
30 Aug 2022, 13:38You have still not clarified why August payment must be made before end September and insist on payment on 01 September! One was able to amend payment date throughout the month but for the past 2 to 3 months you rather take payment over a course of 5 consecutive days resulting in the client being charged bank fees for each attempted transaction, no reply to one's issues despite saying we will be contacted shortly. Rain has become a nightmare and huge disappointment especially being a client for the past 4 years. Kindly deduct July payment on 01 September.
OF
Odette F's update30 Aug 2022, 13:38
Reviewer Update
You have still not clarified why August payment must be made before end September and insist on payment on 01 September! One was able to amend payment date throughout the month but for the past 2 to 3 months you rather take payment over a course of 5 consecutive days resulting in the client being charged bank fees for each attempted transaction, no reply to one's issues despite saying we will be contacted shortly. Rain has become a nightmare and huge disappointment especially being a client for the past 4 years. Kindly deduct July payment on 01 September.
OF
Odette F's updateReviewer Update
31 Aug 2022, 07:25After my review of yesterday, I received a long awaited reply, which I had been waiting many months for! Whoever was communicating with me could still not explain why I had to make a double payment, (July and August) when they issue "arrear invoices" all because i wanted to change my payment date, which was always done in the past. All of a sudden one couldn't do that any more as they didn't bother to notify one. They 1st try and take payment for 5 consecutive days, you incur heavy Bank fees for each transaction then they allow you to change the date. All I wanted explained is why could I pay July on 1 Sept and not August on 1 Oct, but had to pay for both months on 1 Sept. No reasonable explanation given. I instructed them to only deduct one payment on 1 Sept to which they stated I would then have no connectivity thereafter. They had the audacity to try and deduct payment today instead of tomorrow as instructed by me, proof that even me as their longstanding client of 5 years they really don't care. Zero stars for them thanks to their atrocious so-called "customer service".
OF
Odette F's update31 Aug 2022, 07:25
Reviewer Update
After my review of yesterday, I received a long awaited reply, which I had been waiting many months for! Whoever was communicating with me could still not explain why I had to make a double payment, (July and August) when they issue "arrear invoices" all because i wanted to change my payment date, which was always done in the past. All of a sudden one couldn't do that any more as they didn't bother to notify one. They 1st try and take payment for 5 consecutive days, you incur heavy Bank fees for each transaction then they allow you to change the date. All I wanted explained is why could I pay July on 1 Sept and not August on 1 Oct, but had to pay for both months on 1 Sept. No reasonable explanation given. I instructed them to only deduct one payment on 1 Sept to which they stated I would then have no connectivity thereafter. They had the audacity to try and deduct payment today instead of tomorrow as instructed by me, proof that even me as their longstanding client of 5 years they really don't care. Zero stars for them thanks to their atrocious so-called "customer service".