Non existent admin and poor service

I have complained about rain before and the Shoddy service. Firstly charging for a service I no longer had. Now I have CCD couriers calling me 3 times today to collect the router which was already collected more than a plinth ago. When I told them they said they will update their systems 3 times today! How are you keeping track of the routers you collect? Whose admin is poked?