CJ
Chanel J
1 reviews | Active since Mar 2021
01 Dec 2022, 09:38
Non existence customer service from Rain and unable to cancel subscription
I am completely infuriated with Rains service. Their internet speed has been ridiculously low. We were unable to live stream at all and could only use device at a time. There is no actual person who we can get hold of. No one from support gets back to their clients and the call center is absolutely unreachable. I have requested that they do not debit my rain account this month and please cancel my subscription as I am now with a new service provider. They have still debited me and I cannot get hold of anyone to arrange a refund. I had done the cancelation on they rain site as well as emailed. I feel rain is a complete ****.
Not worth value for money and absolutely no customer service.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
01 Dec 2022, 09:54Hi Chanel.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply01 Dec 2022, 09:54
Official
Hi Chanel.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
CJ
Chanel J's updateReviewer Update
01 Dec 2022, 14:14When I unsubscribed,a clear response came up saying I will not be debited again,furthermore when I logged onto my rain now there shows next date 1st January,so why is it showing a "next debit date ".
I am not in agreement with the statement you made because if I do not pay Rain end of a month I do not have access to the service until I pay again. When I try to change payment method it is not allowing it. So in my opinion you are not giving people an option to opt out. You are holding clients hostage. I do not want your services this month or ever again!!!. Furthermore why is my router receiving access if I'm paying in advance and that was supposed to be the last debit ? You are talking nonsense. No one has even attempted to contact me directly so I can properly obtain information and understanding. Because you are holding my bank account hostage. This is unacceptable.
Regards C.Johnstone
***
I am not in agreement with the statement you made because if I do not pay Rain end of a month I do not have access to the service until I pay again. When I try to change payment method it is not allowing it. So in my opinion you are not giving people an option to opt out. You are holding clients hostage. I do not want your services this month or ever again!!!. Furthermore why is my router receiving access if I'm paying in advance and that was supposed to be the last debit ? You are talking nonsense. No one has even attempted to contact me directly so I can properly obtain information and understanding. Because you are holding my bank account hostage. This is unacceptable.
Regards C.Johnstone
***
CJ
Chanel J's update01 Dec 2022, 14:14
Reviewer Update
When I unsubscribed,a clear response came up saying I will not be debited again,furthermore when I logged onto my rain now there shows next date 1st January,so why is it showing a "next debit date ".
I am not in agreement with the statement you made because if I do not pay Rain end of a month I do not have access to the service until I pay again. When I try to change payment method it is not allowing it. So in my opinion you are not giving people an option to opt out. You are holding clients hostage. I do not want your services this month or ever again!!!. Furthermore why is my router receiving access if I'm paying in advance and that was supposed to be the last debit ? You are talking nonsense. No one has even attempted to contact me directly so I can properly obtain information and understanding. Because you are holding my bank account hostage. This is unacceptable.
Regards C.Johnstone
***
I am not in agreement with the statement you made because if I do not pay Rain end of a month I do not have access to the service until I pay again. When I try to change payment method it is not allowing it. So in my opinion you are not giving people an option to opt out. You are holding clients hostage. I do not want your services this month or ever again!!!. Furthermore why is my router receiving access if I'm paying in advance and that was supposed to be the last debit ? You are talking nonsense. No one has even attempted to contact me directly so I can properly obtain information and understanding. Because you are holding my bank account hostage. This is unacceptable.
Regards C.Johnstone
***