Non Cancellation Issues

Rain please fix my issue. I have forwarded the email and attached the call history showing that I asked to cancel my rain subscription on the 26 to 31st of January as I needed to go back to university and I did not need the rain subscription.

The email I got back was that an agent will contact me soon but the agent never did. So unfortunately I had to remove my card to prevent rain from debiting me as I did not have money.

Since I did not pay for the last 8 months rain was supposed to stop their services the router should not be working and the sims. If you'd like you can track the location of the sim card where it was being used this past 8 months and I can send you my proof of registration and residency rent contract that I have been in Kimberley Sol Plaatje University this past 8 months.

So I asked for the service to be cancelled no one got back to me and second the service didn't stop whereas I was not paying for it, so I cannot be responsible for the charges that were supposed to be stopped but no one from rain's side took action.

This is not fair and online services take advantage of people because there is no face to face communication.

Now recently i sent them the email above to "***" but even now they dont respond. Hai guys.