No word for this kind of treatment

Item: Rain
Rating: 1
Author: Theo D

Only reason why it is on 1 star is because there is no option lower than that, I was gonna rate it with half a star.

the service is a disgrace I tell you, been on the phone since 9:25 today and nobody picks up, but someone put me on hold now for the last 18 minutes before she dropped, not sure if you know what customer service is but it is not what you are doing right now. I Am TRYING TO PAY AN ACCOUNT BUT THE DEBIT ORDER DID NOT GO THROUGH FOR WHATEVER REASON. I HAVE REQUESTED CALL BACKS TO NO AVAIL. POOR, POOR, POOR SERVICE, IT HAS BEEN 27 MINUTES NOW AND COUNTING ITS LIKE SHE JUST PUT THE HANSDET ONESIDE. CALL ME PLEASE Account number: 50795. Why you do not have a customer service mail address is beyond me. The account statement is wrong. I am being charged for levels that was upped by who knows what

Helpful (0)

Replies (4)

Rain's replyOfficial

02 Oct 2023, 14:39

Hi Theo Damons

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.

Rain's reply02 Oct 2023, 14:39

Official

Hi Theo Damons

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain.

Theo D's updateReviewer Update

04 Oct 2023, 13:24

Hi
Please can you contact me again soon I have not yet received any calls... Before me network gets disconnected

Thank you
***
Theo Damons

Theo D's update04 Oct 2023, 13:24

Reviewer Update

Hi
Please can you contact me again soon I have not yet received any calls... Before me network gets disconnected

Thank you
***
Theo Damons

Theo D's updateReviewer Update

05 Oct 2023, 12:33

Dear Rain
What more must I do or say... I try phonening you guys you'll put the phone down , emailing even sms.
What in heavens name are you guys busy with... Tjo no man
Can you guys contact me please, because you guys are double billing me with no explanation, because the monthly Payment that we agree on is in my bank account of R560. Now you guys are trying to double bill me and every morning you'll trying and what about my bank charges...no man really
Please ccontact me***)

Regards
Theo

Theo D's update05 Oct 2023, 12:33

Reviewer Update

Theo D's updateReviewer Update

06 Oct 2023, 07:24

Capitec: Your transaction of R1180.95 exceeded your card limit and was declined. Update your limit on our app or in branch.

This is what happens every day on my account. You'll suppose to take R560 as Agreed monthly on the 1st of every month. Can you'll please explain.... What ABOUT MY BANK CHARGES?

You'll not available at all communication levels you'll providing, but quick to try and do double transactions every day on my account

Please sort out, because the Payment of R560 is in my bank account,not R1180.95.
I try contacting you'll on all levels, please make contact with me

Theo

Theo D's update06 Oct 2023, 07:24

Reviewer Update

Capitec: Your transaction of R1180.95 exceeded your card limit and was declined. Update your limit on our app or in branch.

This is what happens every day on my account. You'll suppose to take R560 as Agreed monthly on the 1st of every month. Can you'll please explain.... What ABOUT MY BANK CHARGES?

You'll not available at all communication levels you'll providing, but quick to try and do double transactions every day on my account

Please sort out, because the Payment of R560 is in my bank account,not R1180.95.
I try contacting you'll on all levels, please make contact with me

Theo