No wifi signal on 5G router. Terrible service.

What a shame. This internet provider did so well for us up until the 14th of March 2024. We have probably spent close to R300 just on airtime calling them, just so that they can tell us the same thing over and over. Reset the router, move it closer to the window and the list goes on and everytime we get told they will escalate it to their managers. What happens then? Well we just get an email with a ticket number and then nothing.

Absolutely no technician will phone us back or come to our house to resolve the issue. Instead we get told to take our router to the nearest rain shop which is more than an 2 hour drive from us. So now we are spending money on airtime to get this resolved, and now we need to drive on our own cost to the nearest shop and top it off, we were told that we would get refunded for the days we sat without internet. What a joke, came the 20th of March, you guessed right rain deducted the full amount without any discount.

Our router has just stopped sending out any wifi signal. All the white lights are on, which tells me that the router is receiving full 5G signal, but none of our devices are able to pick up the wifi signal from the router. It is like it doesn't even exist.

So what is my next steps. Well I'm considering just canceling my debit order without informing them until they refund me for all the days I have sat without internet. If they decide to refund me and fix my router I will decide if I want to continue with them. But this needs to happen fast or I will just be canceling the debit order and move on to a new internet provider.