No wifi

I called on the 2nd of May 2023 at 17:18 and I spoke to palesa, regarding my wifi that has been off since 30 April 2023. She told me that she will send it through to the advance team and it has been escalated, and the technician will call within 24-48 hours. I called again on the 8 May 2023 as i received no communication from them. This is ridiculous as I called in and they tell me the same story (that it has been escalated 🙄) its almost an entire week and this is not fair as they don't call to update or inform us about anything.