SD
Samantha D
1 reviews | Active since Sept 2020
06 May 2026, 12:41
No technical support for 23 DAYS
06th May 12h39 Still can't work Still no calls from a technician. It's been *23* days since my first complaint.
Helpful (0)
Replies (4)0
Replies (4)
Rain's replyOfficial
06 May 2026, 12:46Hi Samantha D,
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,rain.
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,rain.
Rain's reply06 May 2026, 12:46
Official
Hi Samantha D,
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,rain.
Thank you for bringing your complaint to our attention.
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,rain.
SD
Samantha D's updateReviewer Update
07 May 2026, 13:40No technical support for 24 DAYS
07th May
13h38
Still can't work
Still no calls from a technician.
It's been *24* days since my first complaint.
Please do not have another social media person call me. I'm waiting for a network technician to call.
Please credit me for the loss of work done while I wait for an answer as to why my connection STILL KEEPS DROPPING.
07th May
13h38
Still can't work
Still no calls from a technician.
It's been *24* days since my first complaint.
Please do not have another social media person call me. I'm waiting for a network technician to call.
Please credit me for the loss of work done while I wait for an answer as to why my connection STILL KEEPS DROPPING.
SD
Samantha D's update07 May 2026, 13:40
Reviewer Update
No technical support for 24 DAYS
07th May
13h38
Still can't work
Still no calls from a technician.
It's been *24* days since my first complaint.
Please do not have another social media person call me. I'm waiting for a network technician to call.
Please credit me for the loss of work done while I wait for an answer as to why my connection STILL KEEPS DROPPING.
07th May
13h38
Still can't work
Still no calls from a technician.
It's been *24* days since my first complaint.
Please do not have another social media person call me. I'm waiting for a network technician to call.
Please credit me for the loss of work done while I wait for an answer as to why my connection STILL KEEPS DROPPING.
SD
Samantha D's updateReviewer Update
08 May 2026, 11:49No need. I moved over to Afrihost and am able to work now. No-one should need to wait almost an entire month to get a response. You put my work and income in jeopardy. Rain caused my mental health to plumit. That is not okay. And I'm still having to pay for this month before you fetch your router and I can be done with you all.
SD
Samantha D's update08 May 2026, 11:49
Reviewer Update
No need. I moved over to Afrihost and am able to work now. No-one should need to wait almost an entire month to get a response. You put my work and income in jeopardy. Rain caused my mental health to plumit. That is not okay. And I'm still having to pay for this month before you fetch your router and I can be done with you all.
Rain's replyOfficial
08 May 2026, 12:23We're crushed to hear this.
Our retention department will get in touch to assist with cancellation and the collection of the router.
Regards,
rain.
Our retention department will get in touch to assist with cancellation and the collection of the router.
Regards,
rain.
Rain's reply08 May 2026, 12:23
Official
We're crushed to hear this.
Our retention department will get in touch to assist with cancellation and the collection of the router.
Regards,
rain.
Our retention department will get in touch to assist with cancellation and the collection of the router.
Regards,
rain.