KK
Katleho K
1 reviews | Active since Aug 2021
27 Dec 2023, 15:31
no support received
I have been trying to get through to the support/contact center - i need to cancel one of my sims. and 'upgrade' to unlimited on the other. the 081 number JUST RINGS.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
27 Dec 2023, 15:38Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply27 Dec 2023, 15:38
Official
Hi,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
KK
Katleho K's updateReviewer Update
03 Jan 2024, 09:53Good day,
Please can I get an update?
Thanks
Please can I get an update?
Thanks
KK
Katleho K's update03 Jan 2024, 09:53
Reviewer Update
Good day,
Please can I get an update?
Thanks
Please can I get an update?
Thanks
KK
Katleho K's updateReviewer Update
15 Jan 2024, 07:04Still do not have a resolution to my network connectivity query. Please advise
KK
Katleho K's update15 Jan 2024, 07:04
Reviewer Update
Still do not have a resolution to my network connectivity query. Please advise
KK
Katleho K's updateReviewer Update
18 Jan 2024, 14:05Good day.
Please advise - this has been ongoing since 28th Dec.
I need a resolution to this.
Regards
Please advise - this has been ongoing since 28th Dec.
I need a resolution to this.
Regards
KK
Katleho K's update18 Jan 2024, 14:05
Reviewer Update
Good day.
Please advise - this has been ongoing since 28th Dec.
I need a resolution to this.
Regards
Please advise - this has been ongoing since 28th Dec.
I need a resolution to this.
Regards
KK
Katleho K's updateReviewer Update
26 Jan 2024, 17:11A whole month in - No resolution.
Most annoying - NO FEEDBACK in week intervals.
Im an not even sure if i should ask for an escalation - considering im dealing with the resolution desk.
Can the next call (whenever it is that you would deem 'appropriate') provide me with a resoultion.
This has been the most painful experience i have had with Rain since inception.
Most annoying - NO FEEDBACK in week intervals.
Im an not even sure if i should ask for an escalation - considering im dealing with the resolution desk.
Can the next call (whenever it is that you would deem 'appropriate') provide me with a resoultion.
This has been the most painful experience i have had with Rain since inception.
KK
Katleho K's update26 Jan 2024, 17:11
Reviewer Update
A whole month in - No resolution.
Most annoying - NO FEEDBACK in week intervals.
Im an not even sure if i should ask for an escalation - considering im dealing with the resolution desk.
Can the next call (whenever it is that you would deem 'appropriate') provide me with a resoultion.
This has been the most painful experience i have had with Rain since inception.
Most annoying - NO FEEDBACK in week intervals.
Im an not even sure if i should ask for an escalation - considering im dealing with the resolution desk.
Can the next call (whenever it is that you would deem 'appropriate') provide me with a resoultion.
This has been the most painful experience i have had with Rain since inception.
KK
Katleho K's updateReviewer Update
07 Feb 2024, 14:46Hi,
Suitable time to call is after 16:00
Regards
Suitable time to call is after 16:00
Regards
KK
Katleho K's update07 Feb 2024, 14:46
Reviewer Update
Hi,
Suitable time to call is after 16:00
Regards
Suitable time to call is after 16:00
Regards