No support offered by Rain

Foe the past 4 days I am only peaking at 5mb speed on 5G, I am supposed to get 200mb as that is what I am paying forI have tried to get hold of support but there is no reply. You cannot contact someone in the call center, basically once you switch you are on your own. I see issues every month. I have asked for a refund but obviously, no response to that request. When it works it is great but you cannot guarantee the line speed. Its a pity the support is dropping the company. The only way that you get someone to contact you is if you write a complaint