No support, No Communication

I sent a request via the support channel to assist me in cancelling my account with rain. There are no prompts or FAQs on their site and the request has fallen on deaf ears. It has been 2 weeks with no reply (***5 my support ticket number for reference). I've also reached out on X as I've found them to be more responsive there, but to no avail. I will refer this to the consumer commission should they attempt to debit my account at the end of March.