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TJ
Tyrone J

1 reviews | Active since Oct 2023

01 Feb 2025, 11:11

No support from Rain.

Can someone please help, do Rain charge by subscription or the amount of data you use. We were just cut of, yes you heard me right. We only had internet for a few days this month. I contacted support on the 10 of January 2025 #***6. No good it did me, the support person told me not all routers will be working with Rain cards anymore and that I have to change to Rain One 5G router to continue. What! And no one got back to me after that, no reply...So the only option I had left was to cancel Rain #***8. Still no reply and no help. Yesterday 31 January 2025, I phoned support again, but it didn't help again...all that support did was confirm my cancellation. Now I am all in to settle my last account, but I will not pay the whole amount, when I only had a few days of internet usage and they didn't even let us know or help us. Is this how you treat your longtime customers Rain?

0
Replies (2)
Rain
Rain's reply01 Feb 2025, 13:34
Official
Hi Tyrone J,

Thank you for bringing your complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll be in contact soon.

Regards,
rain.
TJ
Tyrone J's update03 Feb 2025, 15:27
Reviewer Update
How can you charge the whole amount when we only used the internet for 5 days maximum last month???? Is this not steep and ********. It was not our fault that you just didn't give us service anymore. Really! The support person that phoned me today in connection with payment didn't even see that we cancelled the service on your end. No wonder people complain So much about your services.