WD
Willie D
1 reviews | Active since Dec 2018
28 Aug 2020, 13:49
No support from RAIN
The service from RAIN is very bad I need to talk to a support and accounts person urgently and after 16 mails to them there is no respond.
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Replies (5)0
Replies (5)WD
Willie D's updateReviewer Update
31 Aug 2020, 09:00The service and feedback from is very bad will not recommend it to anyone. They just don'y respond to your mails. Or even with messenger. Never try to do something urgent with them because they respond in 24-48 days. The only way the respond quicker is when you write on HELLOPETER regards your problems.
WD
Willie D's update31 Aug 2020, 09:00
Reviewer Update
The service and feedback from is very bad will not recommend it to anyone. They just don'y respond to your mails. Or even with messenger. Never try to do something urgent with them because they respond in 24-48 days. The only way the respond quicker is when you write on HELLOPETER regards your problems.
WD
Willie D's updateReviewer Update
31 Aug 2020, 09:06Customers really have to complain about service and if they catch the drift that there is a need they only start to work from 16:00 in the afternoon. If you are lucky to get a support agent. Still the fact that the COO and CEO can't manage a system. Or they don't even care about the business.
WD
Willie D's update31 Aug 2020, 09:06
Reviewer Update
Customers really have to complain about service and if they catch the drift that there is a need they only start to work from 16:00 in the afternoon. If you are lucky to get a support agent. Still the fact that the COO and CEO can't manage a system. Or they don't even care about the business.
Rain's replyOfficial
31 Aug 2020, 09:55Hi Willie D
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Rain's reply31 Aug 2020, 09:55
Official
Hi Willie D
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
WD
Willie D's updateReviewer Update
31 Aug 2020, 10:25I am waiting now for 3 weeks to get this sorted send me your mail address to send the RICA documents to for RAIN to finalize it. They had all the documents on the system and the RAIN web services for RICA doesn't work tried it plenty of times and it just refuses to activate. No use of using it. Even if you send it to the support mails they doesn't respond to come back to let you know it is been updated.
WD
Willie D's update31 Aug 2020, 10:25
Reviewer Update
I am waiting now for 3 weeks to get this sorted send me your mail address to send the RICA documents to for RAIN to finalize it. They had all the documents on the system and the RAIN web services for RICA doesn't work tried it plenty of times and it just refuses to activate. No use of using it. Even if you send it to the support mails they doesn't respond to come back to let you know it is been updated.
WD
Willie D's updateReviewer Update
31 Aug 2020, 10:26This is the first response from RAIN since I asked for support today I have send 25 mails for feedback and still no feedback
WD
Willie D's update31 Aug 2020, 10:26
Reviewer Update
This is the first response from RAIN since I asked for support today I have send 25 mails for feedback and still no feedback