1 reviews | Active since Dec 2011
No support available!!!
The latency on my connection is extremely bad to a point where I am unable to stream any content for my paid streaming service. I logged a call on the website on 16/01/2024 - no response. I called support on 18/01/2024 and spoke to an Indian lady (Simran) that tried to assist me to troubleshoot only to make the connection even slower - I requested speaking to a manager (Amit) and he assured me a manager from South Africa will be in contact me - I am still waiting!! My reference for that 43 minute call is ***1. I know you dont need my money but it doesnt matter how technically good the Indians are you should offer assistance from your own country so that they can understand you better - I am DONE!! I am cancelling my service as soon as I acquire a new provider - TSEK!!
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Apologies for the delayed response.
The Wifi speed is good I dont have an issue with that. The problem is when it comes to streaming - I did the test as recommended but the Jitter speed is too high thus it buffers when I stream. I need an urgent fix for this. Please help me
Apologies for the delayed response.
The Wifi speed is good I dont have an issue with that. The problem is when it comes to streaming - I did the test as recommended but the Jitter speed is too high thus it buffers when I stream. I need an urgent fix for this. Please help me
I am connecting via the wifi - when I get home later I will test it again in terms of the amount of devices connected while streaming. I am not using a site to stream from I have an app on the TV that allows me to stream
I am connecting via the wifi - when I get home later I will test it again in terms of the amount of devices connected while streaming. I am not using a site to stream from I have an app on the TV that allows me to stream
I have done as requested and it worked for a few minutes but started buffering soon after that. My TV does not have a LAN port so I cant test that. Why is it when I log into my Rain profile that I am unable to see the nearest tower? Also it says there below the map the the device is offline when it is not. Please explain.
I have done as requested and it worked for a few minutes but started buffering soon after that. My TV does not have a LAN port so I cant test that. Why is it when I log into my Rain profile that I am unable to see the nearest tower? Also it says there below the map the the device is offline when it is not. Please explain.
Apologies I had a few back-to-back meetings this morning. I am available now. Please call.
Apologies I had a few back-to-back meetings this morning. I am available now. Please call.