1 reviews | Active since Nov 2014
No Support and no connection
I am writing this on behalf of a friend. You can contact me on behalf of him if you do decide to give some support.
He ordered 5G and received it on Monday 17 August 2020. He set up the router and connected to it using a LAN cable provided. Now the problem is, when doing a Speedtest he only gets around 3-8Mbps... He also has Rain 4G, with that he is getting 40Mbps. HOW DOES THAT WORK? HOW can a company jsut switch off their phone lines and email? This is ridiculous!!!
Best of all is, your dashboard says taht his 5G router is connecting to a tower 39km away, how is that possible? On my dashboard I can see my router is connecting to a tower 500m away from me.
We have submitted numerous support requests vie your dashboard but no support at all, I will advise him to cancel his 5G and 4G and get ADSL again, at least Telkom has better service.
I also have 5G that I use for work and didnt experience this when setting up.
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please may I have your email address that was used to create your rain account so that we can assist you .
Stay safe .
Regards
Yeoline
When he puts the SIM in his 4G router he gets 44Mbps.
When he puts it in his 5G router he gets 0.68Mbps
When he puts the SIM in his 4G router he gets 44Mbps.
When he puts it in his 5G router he gets 0.68Mbps