No Support

If RAIN can not resolve a simple issue like issuing a PUK - what is one left to do - Call Center staff Blondie and Team Leader Shanay - despite promises to resolve on 15 Nov as well as call back have failed to resolve - To add insult to injury they require me to contact them - when this in itself is impossible ... HOW CAN THIS PROBLEM BE RESOLVED ?????

I thank you for your escalation and look forward to resolution - however the fact that we are using Hello Peter to rectify this issue is an indictment of your ability to deal with simple customer contact and support - I suggest a long hard look at your customer retention policies

We have received 3 separate deliveries of sim cards this week from RAIN ... the cards where all problematic and now that the last delivery yesterday Thursday 23 Nov has been activated the same problem exists .... The sim cards and the phone numbers have been confused i.e. Sim 1 has Phone #2 and Sim 2 has Phone #1 ... The physical sim cards info is different to my online account info ????? The same problem as before ... How is it that a simple sim swap get messed up time and time again ????? Very Very Frustrating that the only support comes via Hello Peter

I received another Rain sim card yesterday NR 3F ZC I inserted in device and "no service" - NO SERVICE from Rain ????? - I have 2 sims and can only make calls not receive still from the 6 sims delivered since 15 NOV