No solution from Rain for dead router.

Being a customer for more than five years on a Unlimited home 5g premium duo 1 legacy plan, this is a buy one get one free plan. One router was supp**** to me, the other to my daughter.

My daughter router dead, from 04/01/2026 we try to get Rain to do a router swap, but all we get is promises no action. The support team phone us, has all this tests and things, then they escalate it but nothing happen.

Got a lot of excuses, "we did not pay." while the account is up to date, I paid for a service I did not received, even that is being escalate to billing for review but no answer.

Or they test mine, and try to convince me I have another problem with my device. seems it is outside their grasp that we have two routers.

Some of them use put the phone down, cut the call and if you phone again you have to explain the whole thing over, they can do nothing but escalate.

We heard stories of it being to old, sending a router via the couriers, There is not a duo and I pay for a 100Mbps line while I only get around 30 Mbps.

Can not understand why it is so difficult, just do the router swap, just send us a replacement router and sim (as the sim now also is dead)

I am paying full price for a half system and rain can not or will not rectify the problem. Two Months I have more than 9 reference numbers and not one of the can help as Rain only phone you after the reference number with some excuse, promise of phoning back, or phone my daughter or just end the call, no action further.

Even after this review, they going to call me with some excuse and no action, just to say they contacted me, maybe they must post their result.

Good luck for anyone who has a problem with rain.