No SIM with

I place an order for the Unlimited Home 5G standard package. On Monday the 16 November 2020 the courier company delivered the unit at my house. I signed for the package only to find out that there was no SIM card delivered with the unit. It has now been over four working days and we still have had not one person calling us back from the help desk to resolve this issue. We have been given a support reference number: *** and we have spoken to Lindiwe with no success.

Please you guys were quick to take the money out of your account however you have not given us any solution to our problem.