No Signal- No refund

I app**** Rain Internet on the 31st January 2021. I received my sim card on the 5th February 2021. I left it till Sunday the 7th February 2021 giving time to connect. The call centre staff and I went through settings again and again. Nothing help, we aimed the device at towers, and NOTHING!!

No one from Rain Ever called back and Supervisors are always in a meeting and they never call back!! My fault was then eventually escalated to Network and 2 days later got an e mail to say ticket closed with no one from Network calling me. I eventually got the ticket reopened and we started again. Murray's Law whilst I was away for a week Networks phoned me. They sent me some more settings, which did not help!

A sim swop was also done and still no signal

Eventually out of desperation I called in to cancel my Rain as I have never had network. I am waiting for cancelation of my sim and when I will get a full refund. I cannot spend more money calling Rain, as I have probably used about R400 air time alone calling them, never mind data I used from other networks. This a total lack of service and interest and I am really hurting. When will I be refunded for the lack of network????????