No Signal during Load Shedding

Item: Rain
Rating: 2
Author: Simone O

Hello I generally enjoy my Rain connection a lot, but this issue is unacceptable.

The cell tower in Hennenman has no backup power and it's not being fixed. When we have load shedding, there is no signal. Not for Vodacom, MTN, Telkom or Rain, which means the town is disconnected from the outside world unless they use Cell C or fiber backbone wireless internet.

Many old people live here and are at risk of not being able to contact anyone in case of an emergency.

This needs to be fixed ASAP as it's unacceptable in the 21st century

Helpful (0)

Replies (4)

Rain's replyOfficial

07 Sept 2020, 09:26

Hi Simone

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please may I have your email address that was used to create your rain account so that we can assist you .

Stay safe .

Regards
Yeoline

Rain's reply07 Sept 2020, 09:26

Official

Simone O's updateReviewer Update

08 Sept 2020, 10:37

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Simone O's update08 Sept 2020, 10:37

Reviewer Update

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Simone O's updateReviewer Update

08 Sept 2020, 10:38

Last night we had no signal from 9pm until 9pm this morning. That's 12 straight hours of no signal

Simone O's update08 Sept 2020, 10:38

Reviewer Update

Last night we had no signal from 9pm until 9pm this morning. That's 12 straight hours of no signal

Simone O's updateReviewer Update

08 Sept 2020, 10:39

I hope you can see the email address. I will log the issue via my portal on rain too

Simone O's update08 Sept 2020, 10:39

Reviewer Update

I hope you can see the email address. I will log the issue via my portal on rain too