mN
mduduzi N
1 reviews | Active since Sept 2014
21 Feb 2023, 10:29
No signal
It's been 3 days without signal. I have tried numerous times to contact the call center with no luck. I have even sent massages to them on Twitter and Facebook. Response I get is that it's a technical problem, this is not the 1st nor 2nd time complaining about the service am getting from this service provider. Really I do think that this company needs to be reviewed and taken to ombudsman, it can't be that so many people are complaining about the service yet nothing is done to this company. Yet they keep collecting money every month end 😒
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Replies (2)
Rain's replyOfficial
21 Feb 2023, 10:35Hi Mduduzi.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply21 Feb 2023, 10:35
Official
Hi Mduduzi.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
mN
mduduzi N's updateReviewer Update
21 Feb 2023, 11:43Good day
Thats what I've been getting this entire time. May I kindly request that I be reimbursed for the downtime, also I signed up for 5G not 4G. I saw you tried improving and made 4G available when 5G is down but that 4G is much worser and not solving any problem at all. Hence I upgraded to 5G. I humbly request that I be reimbursed for the days no network was available.
Thats what I've been getting this entire time. May I kindly request that I be reimbursed for the downtime, also I signed up for 5G not 4G. I saw you tried improving and made 4G available when 5G is down but that 4G is much worser and not solving any problem at all. Hence I upgraded to 5G. I humbly request that I be reimbursed for the days no network was available.
mN
mduduzi N's update21 Feb 2023, 11:43
Reviewer Update
Good day
Thats what I've been getting this entire time. May I kindly request that I be reimbursed for the downtime, also I signed up for 5G not 4G. I saw you tried improving and made 4G available when 5G is down but that 4G is much worser and not solving any problem at all. Hence I upgraded to 5G. I humbly request that I be reimbursed for the days no network was available.
Thats what I've been getting this entire time. May I kindly request that I be reimbursed for the downtime, also I signed up for 5G not 4G. I saw you tried improving and made 4G available when 5G is down but that 4G is much worser and not solving any problem at all. Hence I upgraded to 5G. I humbly request that I be reimbursed for the days no network was available.