mN
mduduzi N
1 reviews | Active since Sept 2014
07 Mar 2023, 09:38
No signal
I have been without internet connection since Sunday on my 5G router. They say it connects to 4G when 5G is down but that 4G is also not working. I have called and called, I have followed the steps but still no luck. I request that I be reimbursed for the downtime of 5G as that's what am paying for.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
07 Mar 2023, 09:50Hi Mduduzi.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply07 Mar 2023, 09:50
Official
Hi Mduduzi.
We're really sorry your rain experience hasn't been as good as you expected.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
mN
mduduzi N's updateReviewer Update
07 Mar 2023, 11:20Good day
As I mentioned in my 1sy review that I have done all those steps and am still struggling connecting. Seriously this is frustrating alot. It would be great if I would be reimbursed for the 5G downtime.
What is the problem, the weather is good, there's no loadshedding. Tower is not vandalized.
As I mentioned in my 1sy review that I have done all those steps and am still struggling connecting. Seriously this is frustrating alot. It would be great if I would be reimbursed for the 5G downtime.
What is the problem, the weather is good, there's no loadshedding. Tower is not vandalized.
mN
mduduzi N's update07 Mar 2023, 11:20
Reviewer Update
Good day
As I mentioned in my 1sy review that I have done all those steps and am still struggling connecting. Seriously this is frustrating alot. It would be great if I would be reimbursed for the 5G downtime.
What is the problem, the weather is good, there's no loadshedding. Tower is not vandalized.
As I mentioned in my 1sy review that I have done all those steps and am still struggling connecting. Seriously this is frustrating alot. It would be great if I would be reimbursed for the 5G downtime.
What is the problem, the weather is good, there's no loadshedding. Tower is not vandalized.
mN
mduduzi N's updateReviewer Update
08 Mar 2023, 07:21Good day
This is literally the 4th day without connection. And please stop telling me about being connected to 4G it's also not connecting properly. The reason I upgraded from 4G to 5G was due to poor connectivity. I have tried moving the router around and still no connection. I demand to be reimbursed for these 4 days downtime. It's been almost a week now, your call center is not even answering the calls nor emails.
The weather is good, there's no loadshedding and certainly the tower is not vandalized. So what could be the problem, that your technicians are taking 4 days to sort out ?
This is literally the 4th day without connection. And please stop telling me about being connected to 4G it's also not connecting properly. The reason I upgraded from 4G to 5G was due to poor connectivity. I have tried moving the router around and still no connection. I demand to be reimbursed for these 4 days downtime. It's been almost a week now, your call center is not even answering the calls nor emails.
The weather is good, there's no loadshedding and certainly the tower is not vandalized. So what could be the problem, that your technicians are taking 4 days to sort out ?
mN
mduduzi N's update08 Mar 2023, 07:21
Reviewer Update
Good day
This is literally the 4th day without connection. And please stop telling me about being connected to 4G it's also not connecting properly. The reason I upgraded from 4G to 5G was due to poor connectivity. I have tried moving the router around and still no connection. I demand to be reimbursed for these 4 days downtime. It's been almost a week now, your call center is not even answering the calls nor emails.
The weather is good, there's no loadshedding and certainly the tower is not vandalized. So what could be the problem, that your technicians are taking 4 days to sort out ?
This is literally the 4th day without connection. And please stop telling me about being connected to 4G it's also not connecting properly. The reason I upgraded from 4G to 5G was due to poor connectivity. I have tried moving the router around and still no connection. I demand to be reimbursed for these 4 days downtime. It's been almost a week now, your call center is not even answering the calls nor emails.
The weather is good, there's no loadshedding and certainly the tower is not vandalized. So what could be the problem, that your technicians are taking 4 days to sort out ?