No Service - yet again

After a power surge our rooter was no longer working. Logged 3 calls - still no answer of what the replacement cost is and no one from "billing" phoning me back as promised everytime. YET they're quick to take my monthly installment... Paying for a product that has not worked for almost 2 months. THIS IS RIDICULOUS. They don't even answer calls after 6pm either. Not mentioning the 2x 4g cards we received that is still not working from day 1. Feel free to check my previous complaint from a few months back!