IB
Irene B
1 reviews | Active since Feb 2019
02 Feb 2021, 11:02
No service whatsoever from rain
My mom moved on the weekend and her internet is not working. Looking on the site we can see that there is a tower not even a kilometer away from her new place. We spoke to an agent on the weekend and he said that it could be a faulty sim, however i took the router back to the old property and it connects perfectly fine. I have logged many tickets and sent emails, i am still waiting for someone to sort out the issue.
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Replies (4)
Rain's replyOfficial
02 Feb 2021, 11:54Good morning Irene
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Rain's reply02 Feb 2021, 11:54
Official
Good morning Irene
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
IB
Irene B's updateReviewer Update
02 Feb 2021, 15:48I am still waiting for a call. You debited the account, so now we are paying for a service we do not have. Will we be refunded the days we have been sitting without internet ???? . Please can an agent call me.
IB
Irene B's update02 Feb 2021, 15:48
Reviewer Update
I am still waiting for a call. You debited the account, so now we are paying for a service we do not have. Will we be refunded the days we have been sitting without internet ???? . Please can an agent call me.
IB
Irene B's updateReviewer Update
03 Feb 2021, 07:45Hi Mosa, this seems to be the only way you guys even acknowledge my queries. I still have no internet, still paying for a service i do not have and when i logged into my profile this morning it says there are no devices listed. So bassically you guys debited my account and then removed my device, that sounds super shady ???? . Can someone get back to me as to when this will be sorted or atleast give me some sort of feedback.
IB
Irene B's update03 Feb 2021, 07:45
Reviewer Update
Hi Mosa, this seems to be the only way you guys even acknowledge my queries. I still have no internet, still paying for a service i do not have and when i logged into my profile this morning it says there are no devices listed. So bassically you guys debited my account and then removed my device, that sounds super shady ???? . Can someone get back to me as to when this will be sorted or atleast give me some sort of feedback.
IB
Irene B's updateReviewer Update
04 Feb 2021, 10:11Still waiting for someone to call me and sort out my internet issue, i even spoke to a supervisor yesterday who could not give me any answers
IB
Irene B's update04 Feb 2021, 10:11
Reviewer Update
Still waiting for someone to call me and sort out my internet issue, i even spoke to a supervisor yesterday who could not give me any answers