No service since Thursday 1st June

No service since Thursday the 1st of June - I have called multiple times to the support team who first said the tower was not working and now the tower is working but still no signal for my rain router that I've paid for the last 4 years.

I have hard reset the router multiple times and configured it outside in my garden with extension cables. Fix this immediately or reimburse me for the latest charges as I have not received any service.

Reference Number: ***