lS
leeann S
1 reviews | Active since Apr 2013
29 Dec 2022, 09:36
No service rendered for service paid
You know I've been complaining and nothing comes of it. I was off for 9 days then Christmas day off line again till now. The only person who bothers to give me a decent update is Shaylen. If you call the contact center or log a ticket each individual has a different story. Iwas even told we have loadshedding so what now. I never have issues paying my account but the last 2 months has been very horrible. Crediting my account is not enough anymore. Can I have a real manager or the CEO details please because when I call your call center they refuse to give those details
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Replies (2)0
Replies (2)
Rain's replyOfficial
29 Dec 2022, 10:06Hi leeann
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply29 Dec 2022, 10:06
Official
Hi leeann
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
lS
leeann S's updateReviewer Update
30 Dec 2022, 09:33It's been 24 hours and 6 days later and still no wifi or response. I got you guys 3 new clients and even got 1 client to upgrade and this is the **** I'm getting. Now I'm being told about the municipality *** is going on. I want my money back. I'm paying for a service that stays offline and not one person taking accountability
lS
leeann S's update30 Dec 2022, 09:33
Reviewer Update
It's been 24 hours and 6 days later and still no wifi or response. I got you guys 3 new clients and even got 1 client to upgrade and this is the **** I'm getting. Now I'm being told about the municipality *** is going on. I want my money back. I'm paying for a service that stays offline and not one person taking accountability