No Service - Rain

I am having endless problems with my wifi not working and not getting the reasons why. I have logged calls with your network team and didn't receive 1 phone call to to assist me. What kind of service is this? I mean I really don't understand why you want your customers to log or report the issue when you not even calling them to find out if you can assist. Your team really needs help om customer service and how to be proactive with your customers. I want to know why is my wifi not working its been on and off for the last 8 days.